ALL CUSTOMERS PLEASE NOTE:
ROCKIN-ROXANNE OFFERS EXCEPTIONAL CUSTOMER SERVICE. TO ENSURE YOUR PURCHASING EXPERIENCE IS ALWAYS A SMOOTH AND PLEASANT ONE, ALL OF THE LINKS ABOVE ARE REQUIRED READING FOR ALL CUSTOMERS BEFORE MAKING A PURCHASE.
THESE LINKS WILL GENERALLY ADDRESS ANY QUESTION OR CONCERN YOU MAY HAVE BEFORE AND AFTER MAKING A PURCHASE FROM HOW TO PURCHASE, PRICING, HOW OUR DOWNLOADS WORK, WHAT TO DO IF YOU HAVE NOT RECEIVED AN ORDER AND MORE.
ROCKIN-ROXANNE IS NOT RESPONSIBLE FOR ANY ISSUE THAT MAY ARISE DUE TO THE CUSTOMERS FAILURE TO HAVE READ THROUGH AND FOLLOW ANY AND ALL INSTRUCTIONS AND POLICES FOUND WITHIN THESE VERY IMPORTANT LINKS.
DVDS AND SHIPPING & HANDLING CHARGES
International shipping and handling for DVDs being shipped outside the US is:
$8 for the first DVD and $6 for each additional DVD.
The maximum shipping and handling charge is $32
No matter how many DVDs you have ordered.
Rockin-Roxanne will ship all DVDs in separate packages. This means if you buy for example 5 DVDs, you will receive 5 separate packages from us rather than 5 DVDs in one package.
This means even though all of your DVDs shipped on the same day, they could arrive to you on different days. We do this because we can avoid standing in long Postal Retail Lines as Single DVD Shipments
do not requrie we fill out a customs Declaration (Which are now more complicated than ever). This saves us time and gets your order in the mail much faster than if we have to wait until a day there is a short postal line.
PRICING AND PAYMENTS
All prices are quoted in US Dollars
Our Regular DVD Price is $17.50 per Video Plus Shipping & Handling Charges
Our Regular Download price is $17.49 per Video Rockin-Roxanne Accepts The Following Forms Of Payment:
Cash (US Dollars Sent At Your Own Risk), Checks (US DOLLARS FROM US BANKS ONLY), Money Orders in US Dollars (All Countries)
Credit Cards (Visa, Mastercard, American Express Or Discover Card), PayPal, Western Union ($100 Minimum Purchase Required)
Please note: Some non US credit cards may not allow us to charge them depending on your bank. In the event this happens will we notify you.
Why are you shipping DVDs in separate packages?
We began this policy in 2016 to avoid the United States Postal requirement of filling out customs declarations and having to wait in long lines at a retail postal window to mail packages which is required when we ship 2 or more DVDs. This will now speed up the shipping of international DVD orders and most orders should ship either on the same day or within 24 hours after a payment is received.
Is there ever a case when you will ship all of my DVDs together?
Yes, when you order 20 or more DVDs we will then ship via International Priority Mail in a single package.
SHIPPING & HANDLING SHORTAGES
Please note: Sometimes PayPal may fail to charge you the full shipping charge. If this happens we will send you a PayPal invoice or money request for the shortage.
The shortage must be paid before the package(s) will ship. No Exceptions.
If you purchase by mail please include the shipping described above. Without the correct shipping your order will be returned.
What happens if one or more of my packages do not arrive?
Our policy is replace any internationally shipped DVD if it does not arrive after 30 days after shipment.
If you have not received a DVD 30 days after it was shipped please let us know and we will be happy to replace it for you.
HOW OUR DOWNLOADS WORK
IMMEDIATE DOWNLOADING IS NOT AVAILABLE
Please be advised that if you are considering ordering any item via download that with
over 3600 items on our website we cannot keep them all online due to bandwidth issues.
This means we do not have the ability to offer IMMEDIATE downloads.
Each order is individually uploaded and delivered via an email link to the email provided by you or by PayPal.
We do our best to complete your order on the same day received, but with different time zones this is sometimes not possible.
We fill orders in the order received, so please note that depending on the amount of
downloads ordered by you and other customers at any given time, orders can take as much as 2 BUSINESS days.
Please also note that we usually do not upload on weekends.
Once your link is emailed to you, the download(s) will be available for download for 48 hours.
If you need more time to complete the download(s) please contact us PRIOR to the end of the 48 hours
otherwise your downloads will purge from our system.
If you have not received an email with your link within 24 hours please Email me.
Please try not to wait days or weeks to email me as your link will have purged.
Also try checking out this link for possible reasons why you have not received your download within 24 hours.
Rockin-Roxanne downloads are available only in Windows Media Format (Wmv files).
The Files Are Between 700-1400 KBPS for play on your computer.
On Longer Downloads With Files Larger than 1 Gigabyte,
the Download(s) may be spilt into 2 or more files.
You should see a drop-down menu on every item on our website to choose either a Download or DVD.
If you do not see a drop-down menu giving you this option, it is likely because the item
contains nudity and cannot be purchased using Paypal.
Be sure you select DVD or Download from the Drop-Down Menu, otherwise it will Default to a DVD.
IMPORTANT NOTE TO ALL PAYPAL USERS
You may notice that our Paypal system automatically applies a shipping charge on all orders.
To correct this Downloads will show up in your shopping cart at $2 below our download pricing
and then $2 shipping is added in to bring the total up to the correct price.
IF YOU ARE A PAYPAL CUSTOMER OUTSIDE THE US:
Our PayPal system will charge you $8 the first video and $6 for each additional video with a maximum of $32.
However, we will REFUND the overcharge back to you.
The Refund Usually Takes Place Right After We Email You Your Download Link.
Please note that as with our US Customers, your shopping cart will show all downloads at $2 below
our download pricing, so when the shipping refund is applied it will actually be for
$6 for each download and $5 on each additional video.
We realize this may be a bit confusing, so if you have any questions about
this please Email me and I will be happy to answer your questions.
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